Use this quick reference guide to help make performing inquiries more convenient.

• Begin by dialing the toll-free customer service number of (800) 624-5078. This number can also be found on the back of your ID card.
• Select 'member' when asked to identify yourself.
• Enter your 8-digit ID # without the letter "R."

Once you are in the Main Menu:

1. To request a claim status, say "claims" or press 1. Then enter the 8-digit date of birth in a (mm/dd/yyyy) format and the 8-digit date of service in a (mm/dd/yyyy) format for the person you want to get information for.
2. To verify enrollment, say "enrollment" or press 2. Then enter the 8-digit date of birth in a (mm/dd/yyyy) format.
3. To get benefit information, say "benefits" or press 3. Then enter the 8-digit date of birth in a (mm/dd/yyyy) format
4. To order a duplicate ID card, say "more" or press 4, then say "ID cards" or press 1. Then enter the 8-digit date of birth in a (mm/dd/yyyy) format.
5. To request contact information, say "more" or press 4, then say "contact information" or press 4. Then enter the 8-digit date of birth in a (mm/dd/yyyy) format.

1. If you think that you have made a mistake in entering information, simply WAIT. The system will indicate where you are and what you need to do next. The system will allow 3 attempts to enter data. After the 3rd invalid attempt, the call will automatically transfer to an operator for assistance.
2. You can return to the main menu at any time by just saying "main menu." You may also say "repeat," "operator" or "help" at anytime.
3. The touch-tone equivalents for yes or no questions are 1= yes and 2= no.
4. All dates inputs should include the month, day and 4-digit year.
5. Make sure that you speak in a clear voice when responding to the system prompting.